- Checkout Slowness Due to Shopify API Latency – Incident details

All systems operational

Checkout Slowness Due to Shopify API Latency

Resolved
Degraded performance
Started 2 months agoLasted 25 minutes

Affected

Third Party: Shopify → Shopify API & Mobile

Degraded performance from 10:15 AM to 10:39 AM

Checkout Service

Degraded performance from 10:15 AM to 10:39 AM

Updates
  • Resolved
    Resolved

    Checkout slowness caused by elevated Shopify API response times has been fully resolved.

    Shopify API performance has remained stable after monitoring, and all checkout flows and order placements are now operating normally.

  • Monitoring
    Monitoring

    The issue causing checkout slowness has been fixed, and Shopify API response times are back to normal.

    Checkout flows and order placements are functioning as expected. We are actively monitoring the system to ensure stability before marking the incident as fully resolved.

    Current Status

    • Checkout performance has recovered

    • No new degradation observed

    • Monitoring in progress

    Next Update

    We will mark this incident as Resolved once stability is confirmed.

  • Investigating
    Investigating

    We are again observing checkout slowness and delayed order placements for some stores.

    Early indicators suggest elevated response times from Shopify APIs used during order placement and checkout validation.

    Impact

    • Checkout pages may load slower than usual

    • Order placement may take longer to complete

    • Other Shopflo features continue to work as expected

    • Impact is limited to a subset of stores

    Current Actions

    • Engineering team is actively investigating

    • Shopify API performance is being closely monitored

    • Retry and fallback mechanisms are in place to minimize failures