- Notice history

We would like to inform you that we are currently experiencing a drop in OTP delivery success due to an issue with one of our downstream OTP and SMS service providers. As a result, a small subset of customers may experience delays or failures in receiving their login OTPs.

Our team has identified the issue and is working with the provider to resolve it within the next 10–15 minutes. To minimize impact, we have enabled the Shopify checkout fallback.

We are seeing a drop in OTP delivery success caused by an issue with one of our downstream OTP and SMS providers. Some customers may experience delays or failures receiving login OTPs. We have identified the downstream provider as the source and are actively working with them on a resolution. Retrying after a short wait will often succeed. We will post an update as soon as the situation improves.

We are seeing a drop in OTP delivery success caused by an issue with one of our downstream OTP and SMS providers. Some customers may experience delays or failures receiving login OTPs. We have identified the downstream provider as the source and are actively working with them on a resolution. Retrying after a short wait will often succeed. We will post an update as soon as the situation improves.