- Notice history

Shopify's order creation APIs have fully recovered and order placement is operating normally. All prepaid orders queued during the outage have been placed automatically via retries, and COD checkout is completing reliably. This incident is now resolved.

This disruption originates from a Shopify platform outage affecting order creation, an upstream issue outside Shopflo infrastructure.

Prepaid orders: Payments are being captured successfully. These orders are queued and will be placed automatically through retries once Shopify restores service. No action is needed from customers, and no payment will be lost.

COD orders: Checkout is working intermittently. Some COD orders are placing successfully while others are failing during the outage window. Customers who hit an error can retry, and placement should improve as Shopify service stabilizes. We are tracking Shopify’s status and will update as their systems recover.