- Notice history

Quick update on impact: throughout the disruption, our automatic checkout fallback system routed buyer traffic to the underlying Shopify checkout, ensuring buyers were able to continue placing orders. Some Shopflo-specific checkout features (upsells, loyalty point redemption at checkout, custom shipping logic) were unavailable during the fallback window, but the core transaction flow remained operational throughout.

Update: the checkout flow is back online. We have migrated merchant login, product catalog, and checkout services to replacement databases brought up from point-in-time backups, and these services are now operational. Most merchants should see checkout behaviour returning to normal.

The remaining background services (settlements, loyalty, communications) are being brought online over the next few minutes.

Our cloud provider's engineering team is continuing to investigate the original upgrade state separately; that work is no longer on the customer-facing path.

We're keeping this incident open while we monitor for stability. We will post a final resolution update once we have confirmed clean behaviour across all services.

Resolved: Checkout systems stable following database upgrade

The database upgrade and restart process were completed successfully, and checkout systems have been fully operational since 1:20 PM.

We have continued monitoring the database and overall checkout performance for some time following the maintenance, and all systems are looking stable. With services functioning normally, we are now marking this incident as resolved.

Update: Database upgrade and restart completed

The database upgrade and restart process have been successfully completed, and checkout is now fully functional.

Services have been restored and are operating normally. Our team is continuing to monitor performance closely to ensure stability following the upgrade.