- Notice history

Shopify's order creation APIs have fully recovered and order placement is operating normally. All prepaid orders queued during the outage have been placed automatically via retries, and COD checkout is completing reliably. This incident is now resolved.

This disruption originates from a Shopify platform outage affecting order creation, an upstream issue outside Shopflo infrastructure.

Prepaid orders: Payments are being captured successfully. These orders are queued and will be placed automatically through retries once Shopify restores service. No action is needed from customers, and no payment will be lost.

COD orders: Checkout is working intermittently. Some COD orders are placing successfully while others are failing during the outage window. Customers who hit an error can retry, and placement should improve as Shopify service stabilizes. We are tracking Shopify’s status and will update as their systems recover.

Quick update on impact: throughout the disruption, our automatic checkout fallback system routed buyer traffic to the underlying Shopify checkout, ensuring buyers were able to continue placing orders. Some Shopflo-specific checkout features (upsells, loyalty point redemption at checkout, custom shipping logic) were unavailable during the fallback window, but the core transaction flow remained operational throughout.

Update: the checkout flow is back online. We have migrated merchant login, product catalog, and checkout services to replacement databases brought up from point-in-time backups, and these services are now operational. Most merchants should see checkout behaviour returning to normal.

The remaining background services (settlements, loyalty, communications) are being brought online over the next few minutes.

Our cloud provider's engineering team is continuing to investigate the original upgrade state separately; that work is no longer on the customer-facing path.

We're keeping this incident open while we monitor for stability. We will post a final resolution update once we have confirmed clean behaviour across all services.